Privacy policy

What we collect

• Name, mobile number, optional email and delivery addresses
• Order and payment details (wallet number and transaction ID — never PINs or passwords)
• Messages you send through chat and the contact form

How we use it

• To process orders, deliver and support you
• To tell you about new collections and offers, only if you agree
• We do not sell your information. Delivery, hosting, database and email providers process information needed to provide their services.

Cookies and measurement

Essential cookies and browser storage support your bag, wishlist, language and secure sign-in. Unfinished checkout details may be kept temporarily in this browser tab.

If you allow optional measurement, we may use Google Tag Manager/Analytics and Meta Pixel. Meta Conversions API may receive hashed contact identifiers, IP address, browser information and order value. Change your choice using “Cookie choices” in the footer.

Chat with Sokhi

Chat messages and relevant context may be processed by Google Gemini to generate replies. Conversations are also retained in our support inbox. Never send a PIN, password or OTP in chat.

Your choices

You can update your details from your account at any time. To delete your account, contact us at 01783357375 or via the Contact page.